Uber Freight Load Board Review: Expert Insights and Analysis

We receive free products to review and participate in affiliate programs, where we are compensated for items purchased through links from our site. See our disclosure page for details.
Written By Randall Henson
In This Roundup
Our Team of Trucking Industry Veterans has been working to improve the Fleet management and trucking industry for over a decade with hands on knowledge of what it takes to run your business quicker, easier and more profitably. We work with leading brands to find the best tools for each business.

Uber Freight has become a transformative force in the logistics industry by leveraging its parent company’s well-established brand and technology to create a marketplace where shippers and carriers connect directly. By eliminating the need for brokers, Uber Freight aims to streamline the process of locating and booking loads for truck drivers. In this article, we will review the platform’s offerings and give an overview of its user experiences.

With a focus on simplicity and ease of use, the Uber Freight load board offers an array of features to make the process of finding, booking, and managing shipments as smooth as possible. This includes access to important data like pickup and delivery windows, consignor and consignee information, and the ability to view and track the status of a shipment in real-time.

Additionally, Uber Freight offers reliable and timely payments, often within seven days, removing the need for factoring services. Furthermore, users have reported the advantage of excellent customer support, which is crucial in managing unforeseen issues on-the-go. In the following review, we will delve deeper into these aspects and more, to provide a comprehensive understanding of the Uber Freight load board experience.

Overview of Uber Freight Load Board

Uber Freight is a digital platform that connects carriers with shippers, revolutionizing the trucking and logistics industry by offering greater transparency, improved efficiency, and simplified load management. In this section, we will delve into the specifics of how the Uber Freight Load Board works and the features of the Uber Freight App.

How It Works

The Uber Freight Load Board is designed as a user-friendly and straightforward interface for carriers to find and book loads. It provides real-time pricing and visibility for available loads, allowing carriers to make informed decisions on which loads to pick up. To get started, carriers must first create an account and provide the necessary information about their company and equipment.

Once registered, carriers can search for loads based on their preferences, such as location, equipment type, or desired destination. The platform offers a wealth of information about each load, including the shipper, pickup and delivery times, weight, and estimated earnings. Carriers can instantly book the loads they want without going through a negotiation process.

Uber Freight App

The Uber Freight App is an essential tool for carriers, as it provides easy access to the load board while on the go. The app is available for both Android and iOS devices, and it offers similar functionality as the web-based platform.

Key features of the Uber Freight App include:

  • Load search: Carriers can easily search for available loads using various filters and preferences.
  • Real-time pricing: The app displays up-to-date pricing for each load, giving carriers instant insight into potential earnings.
  • Load management: Carriers can accept, decline, or counteroffer loads directly through the app.
  • Status updates: The app provides real-time status updates for booked loads, helping carriers stay informed and plan their schedules accordingly.
  • In-app support: Carriers can access support services and communicate with the Uber Freight team directly through the app.

In summary, the Uber Freight Load Board and App provide carriers with a seamless, intuitive platform to find, book, and manage loads. Its features make it an invaluable tool for streamlining operations and increasing efficiency in the trucking and logistics industry.

Features and Benefits

Instant Booking

The Uber Freight Load Board offers a seamless and efficient experience for truckers by providing instant booking. This feature allows users to simply tap a button and instantly book a load without having to go through any lengthy or complicated negotiation process. The convenience of instant booking saves time and streamlines the logistics process for both shippers and carriers.

Transparent Pricing

With transparent pricing, the Uber Freight Load Board ensures that the price you see is the price you get. There is no need for back-and-forth negotiations as the app provides clear pricing upfront. This transparency benefits both carriers and shippers, removing any potential mistrust or misunderstandings about the cost of transporting a load, and ensures fair payment for the service.

Detention Pay

One of the notable features of the Uber Freight Load Board is the detention pay policy. If a driver is held up at a shipping or receiving location longer than the agreed-upon time, they are eligible for compensation. This encourages prompt loading and unloading practices and respects the drivers’ time, reducing any potential delays in the transport process. This benefit not only supports fair treatment to the drivers but also contributes to overall transportation efficiency.

The Features and Benefits section of your article about Uber Freight Load Board Review showcases the advantages this platform provides, including Instant Booking, Transparent Pricing, and Detention Pay. These benefits help streamline the transportation process and improve the overall experience for both shippers and carriers.

Carrier and Driver Experience

Booking Loads

Carriers and drivers using the Uber Freight Load Board app can easily find and book loads. The app displays available shipments along with their pickup and drop-off locations, rates, and other important details. Users can search for loads based on their preferences, such as origin, destination, and equipment types. This helps carriers and drivers find the right load for their specific needs, saving time and effort in the process.

Rate Confirmation

Once a carrier has selected a load and confirmed their interest, the Uber Freight app provides a clear rate confirmation. The price displayed in the app is the price the carrier will receive, eliminating the need for back-and-forth negotiations. This ensures transparency and fosters trust between carriers, drivers, and shippers.


Uber Freight aims to make the payment process as smooth as possible. Carriers can expect to receive their payments within a few days after completing a shipment. Additionally, the app provides a detailed breakdown of the payment, including any deductions or adjustments, allowing carriers to easily understand how their earnings were calculated.


Although Uber Freight does not offer a factoring service directly, carriers with their own factoring arrangements can still use the platform. Uber Freight supports third-party factoring companies, enabling carriers to continue working with their preferred factoring partners while using the app to book loads and manage their shipments.

Shipper Experience

Control Over Shipping Process

Shippers using Uber Freight Load Board can benefit from having more control over the shipping process. The platform allows shippers to create shipments, choose from available carriers, and track their freight in real time. The user-friendly interface enables businesses to manage their supply chain effectively, giving them the ability to monitor the status of their freight and make adjustments as necessary.

In addition, the platform offers transparent pricing, which helps shippers avoid hidden fees and have a clear understanding of the costs involved. By leveraging technology similar to what the ride-sharing side of Uber offers, Uber Freight Load Board simplifies the process and streamlines communication between shippers and carriers.

Facility Ratings

Another advantage of the Uber Freight Load Board is the inclusion of facility ratings. These ratings provide valuable information for both shippers and carriers, making it easier to choose a reliable partner. By considering factors like wait times and cleanliness, shippers can use the platform to identify trustworthy carriers and make informed decisions about their shipping partner.

Facility ratings are also an invaluable tool for carriers, as they offer insights into which facilities are more efficient and provide a better experience. Additionally, these ratings set the stage for improved collaboration and encourage businesses to focus on creating a better shipping experience for all parties involved.

In summary, the Uber Freight Load Board offers several benefits for shippers in terms of control over the shipping process and facility ratings. The optimization and transparency that the platform provides can lead to more efficient and cost-effective supply chain management.

Comparison to Other Load Boards

Truckstop Load Board Pro

Truckstop Load Board Pro is a popular alternative to Uber Freight with a focus on reliability and ease of use. The platform enables truckers and brokers to seamlessly find and book loads, streamlining their haul process. It offers a variety of features, such as:

  • Real-time updates on available loads and trucks
  • Customized searches by weight, location, and equipment type
  • Rate tools for negotiating and analyzing current trends
  • Convenient mobile app for on-the-go access

Truckstop Load Board Pro is highly regarded for its extensive network and comprehensive offerings, making it a competitive option for those in the trucking industry.

Direct Freight

Direct Freight stands out for its emphasis on customized features and advanced tools to optimize the freight booking process. Key characteristics of this load board include:

  • A user-friendly interface for quick load searches and postings
  • Detailed load and truck information with a comprehensive database
  • Access to credit data and days-to-pay information for shippers and brokers
  • Customizable alerts and notifications for crucial updates

Direct Freight’s unique selling points lie in its adaptability and flexibility, catering to the specific needs of its users within the trucking and freight management community.


123LoadBoard offers exceptional cost value for trucking companies and their partners. This platform stands out for its affordable pricing options while still providing a robust suite of features, such as:

Load MatchingEfficiently matches trucks with appropriate loads, reducing deadhead miles
Credit ReportsFacilitates informed decisions with access to credit scores and payment trends of shippers and brokers
Route PlanningProvides efficient road routing, including fuel stops, weight limits, and toll costs
Mobile AppAllows easy search and management of loads on the go

123LoadBoard is a superb choice for those in the trucking sector looking for a cost-effective and feature-rich solution to manage their freight booking operations.

Advantages of Uber Freight

Freedom and Flexibility

Uber Freight provides carriers and shippers with a high degree of freedom and flexibility. By eliminating the need for a traditional broker, both parties are directly connected, which allows for transparent pricing and quicker negotiations. Additionally, the platform offers:

  • The ability to see appointment times and pick-up/delivery locations before booking
  • Easy booking and cancellation processes, catering to changing schedules

Efficient Logistics

Uber Freight maximizes efficiency in the logistics process. The platform presents a straightforward and user-friendly interface, enabling carriers and shippers to:

  • Easily monitor all shipments and pricing
  • Make data-driven decisions for optimizing operations
  • Access to Uber Freight’s reliable customer support

The platform’s efficiency is reflected in its commitment to timely payments. In most instances, carriers receive payment within 7 days, eliminating the need for factoring.

Mobile App Convenience

The Uber Freight mobile app offers a convenient solution for carriers and shippers. Available for download on Google Play Store and Apple App Store, the app allows users to:

  • Sign up and onboard easily
  • Access the platform on-the-go
  • View loads and shipments on a smartphone or tablet
  • Receive real-time updates and alerts

The mobile app brings the simplicity and ease of use associated with the Uber brand into the freight industry, making logistics management more accessible and user-friendly for all involved parties.

Challenges and Limitations

Insurance Issues

Uber Freight requires carriers to have a valid insurance policy to access their platform. However, there have been concerns about managing insurance-related data and dispute resolution during claims processes. Carriers encountering insurance issues may find themselves unable to continue using the platform, resulting in reduced capacity.

Limited Load Options

Although Uber Freight aims to provide a diverse range of load options, there are limitations. Owner-operators, in particular, may face challenges in finding compatible loads that match their preferences and truck specifications. Reload and backhaul options may also be lacking, leading to less efficient logistics and increased downtime for carriers.

Market Competition

Uber Freight faces stiff competition from established players in the freight brokerage industry. Competitors like Convoy and Truckstop offer similar services, often with additional features. For example:

  • Convoy offers a feature called Automated Reloads, which optimizes carriers’ schedules to reduce or eliminate empty miles.
  • Truckstop specializes in providing a platform for specialized vehicles and loads, catering to a more niche market of carriers.

These competitors’ advantages might make it difficult for Uber Freight to maintain a competitive edge, requiring continuous innovation in the fast-paced market.


Uber Freight Load Board has received largely positive reviews from its users, with an average rating of 4.7 out of 5 in some sources. The platform’s convenience, simplicity, and ease of use are the most praised features, as they allow shippers and carriers to coordinate shipments and find loads easily through a mobile device.

Some of the pros of using Uber Freight, as identified by users, include:

  • An intuitive interface that makes it easy for anyone to accept loads and bid on lanes
  • The reputability and reliability of the well-known Uber brand
  • Increased flexibility in coordinating shipments, especially for small businesses

However, there are a few cons that users have pointed out:

  • Occasionally, shipping times and options may not align with users’ desired delivery windows
  • Some may prefer using other load boards like Truckstop Load Board, which has a 4.0 out of 5 rating from users

In comparison to its competitors, Uber Freight Load Board stands out by offering quick, hassle-free bookings for shipping and carriers. The app’s services come at relatively competitive rates, especially with regard to reloads.

To summarize, Uber Freight Load Board is a user-friendly and efficient platform for managing shipments and finding loads. Users appreciate its straightforward design, reputable backing, and the value it brings to small businesses. Despite a few drawbacks regarding shipping times, it remains a top choice for those seeking a reliable and innovative solution in the freight industry.

Leave a Comment

Biz Owners: You May be Eligible for up to $26k Per Employee Kept During Covid