Travelers Commercial Insurance Reviewed: Expert Insights and Analysis

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Written By Randall Henson
In This Roundup
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Travelers Insurance, established in 1853, is one of the oldest insurance companies in the United States. As the second-largest writer of commercial casualty insurance, the company has amassed years of experience and offers a wide range of business insurance products. These products include liability, workers’ compensation, commercial auto insurance, and cybersecurity coverages, which are sold through about 13,500 independent agents across the country.

The company’s commitment to providing comprehensive insurance solutions has made it a popular choice for businesses of all sizes. Travelers has received an overall customer satisfaction score of 847 out of 1,000 points in the 2022 US Small Commercial Insurance Study conducted by data analytics firm J.D. Power. This places the insurer above the industry average of 842 points and seventh out of the ten companies evaluated.

However, it’s crucial for businesses to thoroughly research and compare insurance providers to ensure their needs are met. To that end, several reviews and assessments of Travelers’ commercial insurance products can be found online. While the majority of reviews tend to focus on the company’s home and auto insurance products, it’s worth noting that some customer reviews specifically target their commercial insurance offerings.

Travelers Commercial Insurance Overview

History and Reputation

Travelers Insurance Company has been serving customers in the United States, Canada, the United Kingdom, and Ireland for over a century. They have established a solid reputation for providing excellent coverage options and customer service in the business insurance industry.

As one of the top insurers in the market, Travelers has competed with other notable providers like Chubb, offering comprehensive coverage for businesses of all sizes. The company’s commitment to addressing the unique needs of its clients has helped it maintain a strong presence in the industry.

Financial Strength and Ratings

Travelers’ robust financial strength is evidenced by its top-tier ratings from renowned rating agencies.

  • A.M. Best: Travelers has an A++ (Superior) rating from A.M. Best, reflecting their superior ability to meet ongoing insurance obligations.
  • Better Business Bureau (BBB): Travelers holds an A+ rating from the Better Business Bureau (BBB), showcasing its commitment to customer satisfaction and the prompt resolution of customer complaints.

Travelers’ strong financial standing and commitment to customer satisfaction make it a reliable partner for businesses seeking commercial insurance coverage. The company offers a wide range of policies to address various risks, including workers’ compensation, auto insurance, errors & omissions, and director & officers policies, plus umbrella coverage.

By carefully assessing the needs of businesses and providing tailored insurance solutions, Travelers continues to uphold its reputation as a trusted provider in the commercial insurance sector.

Coverage Options

Travelers commercial insurance offers a vast range of coverage options for various business industries. Let’s dive into some of the sub-categories and their relevance in providing comprehensive coverage.

General Liability Insurance

General liability insurance covers claims arising from bodily injury, property damage, and personal and advertising injury. Travelers provides customizable policies that cater to specific risks associated with different industries.

Commercial Property Insurance

Travelers’ commercial property insurance offers protection for physical assets, including buildings, contents, and inventory. Their policies cater to various industries with options such as extra expense coverage and business interruption insurance.

Commercial Auto Insurance

Commercial auto insurance covers liability and physical damage for business-owned vehicles. Travelers offer plans with various levels of protection, including comprehensive, collision, and liability coverages.

Workers’ Compensation Insurance

Workers’ compensation insurance is essential for businesses employing workers, as it provides them with coverage against work-related injuries and illnesses. Travelers’ policies offer benefits such as legal defense costs, lost wages, and medical expenses, ensuring employers’ compliance with state laws.

Professional Liability Insurance

Professional liability insurance, also known as errors and omissions insurance (E&O), protects businesses against claims of negligence or harm caused by failure to provide professional services. Travelers offer tailored policies for different professionals and industries.

Cyber Liability Insurance

Travelers’ cyber liability insurance offers coverage against data breaches, cyber threats, and cyber extortion. Businesses can opt for standalone policies or integrate them with their existing business owners’ policy.

Inland Marine Insurance

Inland marine insurance provides coverage for goods, materials, and equipment while in transit or storage. Travelers provide customizable policies, with coverage options for construction, communication, transportation, and other industries.

Ocean Marine Insurance

Ocean marine insurance covers cargo and liability for businesses involved in marine transportation. Travelers offers comprehensive policies that include coverage for hull and machinery, cargo, and protection and indemnity (P&I).

Management Liability

Management liability insurance protects business executives and officers against claims resulting from alleged mismanagement or negligence while performing their duties. Travelers offer coverage options for private companies, nonprofit organizations, and financial institutions.

Employment Practices Liability

Employment practices liability (EPL) insurance covers businesses against claims arising from harassment, discrimination, or wrongful termination. Travelers provides robust coverage options to safeguard against employment-related lawsuits.

Environmental Liability

Travelers’ environmental liability insurance offers protection for businesses against pollution-related claims. This coverage includes remediation expenses, legal defense fees, and third-party damage.

Equipment Breakdown Insurance

Equipment breakdown insurance covers the repair or replacement of damaged equipment caused by breakdown, explosion, or other unexpected events. Travelers’ policies cater to various industries, including manufacturing, retail, and commercial real estate.

Customization for Industries and Sectors

Travelers Commercial Insurance offers a wide range of coverage options designed specifically for various industries and sectors. These specialized insurance products address the unique risks faced by businesses in diverse fields, helping them to manage their exposures and safeguard their assets.

Small Business Insurance

Travelers offers small business insurance tailored to the unique needs of small businesses across the United States. Their comprehensive coverage options can include:

  • General liability insurance
  • Property insurance
  • Business interruption insurance
  • Workers’ compensation insurance
  • Professional liability insurance
  • Cyber insurance

These policies can be customized based on a company’s size, location, and industry to ensure optimal protection.

Commercial Auto and Trucking Sector

For businesses in the commercial auto and trucking sector, Travelers offers specialized insurance to cover the specific risks associated with operating vehicles for business purposes. This may include:

  • Liability coverage for bodily injury and property damage
  • Physical damage coverage for owned, leased, or rented vehicles
  • Cargo insurance to protect goods in transit
  • Uninsured motorist coverage

This tailored insurance can provide peace of mind to businesses in the transportation industry, safeguarding their assets and financial stability.

Equipment Dealers Sector

In the equipment dealers sector, Travelers offers coverage for businesses that sell, rent, or service equipment. This specialized insurance can include:

  • Property insurance for buildings, inventory, and equipment
  • Liability coverage for claims arising from products, operations, or premises
  • Business interruption insurance to cover loss of income and extra expenses

Customized policies can be designed to meet an equipment dealer’s specific needs, mitigating their risks and protecting their financial investments.

Cybersecurity and Data Breaches

In today’s digital age, businesses of all sizes and industries face a growing threat from cybersecurity incidents and data breaches. To help mitigate these risks, Travelers offers cyber insurance that can cover:

  • Liability arising from data breaches and cyber events
  • Costs associated with legal defense and customer notifications
  • Expenses related to restoring compromised data and systems

By offering targeted coverage options for specific industries and sectors, Travelers Commercial Insurance enables businesses to protect themselves more effectively against the unique risks that they face in their respective fields.

Agent Network and Resources

Independent Agents Network

Travelers commercial insurance policies are sold through a vast network of about 13,500 independent agents. These agents can help tailor insurance policies specifically for your business needs, utilizing Travelers’ diverse coverage options. Additionally, Travelers also provides agents and customers with resources to better understand their small business insurance claims, fostering a more coherent and supportive environment.

Risk Control Services

Travelers offers comprehensive risk control services to help businesses minimize potential risks and enhance overall safety. These services include:

  • Risk management consultations
  • Safety training programs
  • Detailed industry-specific risk prevention resources

Travelers’ risk control services focus on preventing accidents before they occur, ultimately reducing costs and improving workplace safety for businesses.

Premium Audit Services

In an effort to ensure that businesses are paying the appropriate premiums for their coverage, Travelers offers premium audit services. These services include:

  • Regular reviews of policyholder records to ensure accuracy and compliance
  • Access to a dedicated team of audit specialists
  • Online tools to help manage audits efficiently

Quotes and Pricing

Travelers offers a comprehensive range of business insurance products, including Business Owners Policy (BOP), General Liability, Professional Liability, and Workers’ Compensation, among others. To obtain a quote, potential clients can contact local independent agents or request it over the phone.

The pricing for Travelers commercial insurance policies varies significantly based on factors such as:

  • Type of industry
  • Business location
  • Number of employees
  • Level of coverage required
  • Business-specific risks

Travelers does not list specific pricing on its website, as the cost of coverage will depend on a tailored assessment of your business needs and risk factors. As such, it’s essential to work closely with an agent to get an accurate quote.

In terms of payment, Travelers offers flexible payment options to accommodate different business needs, such as:

  • Paying the premium in full upfront
  • Paying through monthly or quarterly installments via electronic funds transfer (EFT) or credit card
  • Paying online or with a mobile app

Travelers may also provide discounts on commercial insurance policies, depending on the business’s location, industry, and risk management practices. Examples of discounts and benefits include:

  • Multi-policy discounts for bundling different coverage types (such as BOP, Auto, and Workers’ Compensation)
  • Risk management services that help businesses implement safe practices, leading to potential premium reductions
  • Seasonal or low mileage discounts for commercial auto policies

To maximize savings, businesses should inquire about any available discounts and take advantage of the various risk management resources offered by Travelers.

Claims and Customer Satisfaction

Claims Process

Travelers commercial insurance provides a straightforward claims process for various types of coverage, including property, professional liability, and cyber liability insurance. To file a claim, policyholders can use the MyTravelers platform, available both online and through the mobile app. This platform allows for easy tracking of claim status, uploading documents, and communication with assigned claim representatives.

Customer Complaints

In the 2022 US Small Commercial Insurance Study by J.D. Power, Travelers business insurance scored 847 on a 1,000-point scale, ranking seventh out of 10 companies studied, and above the industry average of 842. Despite its generally positive ratings, it’s essential to be aware of and address customer complaints. Common issues include claim denials, discrepancies in coverage, billing, and recurring payments.

Digital Experience and Access

Travelers offers a range of digital resources for its commercial insurance customers. Some of these resources include:

  • MyTravelers: This online platform and mobile app allow policyholders to access their insurance information, pay premiums, report and track claims, and find useful tools for risk management and compliance.
  • Cyber Academy: Travelers provides access to the Cyber Academy, an online platform that offers cyber liability education and resources to help businesses understand and manage cyber risks.
  • Risk Control: Travelers offers policyholders access to risk control resources and services that can help businesses minimize risk exposure in areas such as workplace safety, fleet safety, and regulatory compliance.

These digital resources provide commercial insurance customers with easy access to information and tools to manage their insurance needs effectively.

Locations and International Presence

Travelers is a well-known insurance provider with a strong presence in the United States. They offer commercial insurance products across all 50 states, making them a convenient choice for businesses operating in multiple locations.

In addition to the United States, Travelers has an international presence, offering property and casualty insurance products in the United Kingdom, Canada, and the Republic of Ireland. They also provide management liability, professional liability, and crime coverages through domestic operations in these countries, as well as through their partnership with Lloyd’s of London.

Travelers commercial insurance offerings are not limited to businesses alone. They also cater to renters’ insurance needs, providing coverage for tenants who reside in rental properties.

To summarize, Travelers has a comprehensive presence in these regions:

  • United States: All 50 states
  • United Kingdom
  • Canada
  • Republic of Ireland

Offering commercial insurance products and tailored solutions to cater to the needs of a wide range of entities within these markets, Travelers aims to provide reliable coverage and unparalleled customer service.


Travelers commercial insurance has some notable aspects worth considering. With its average rating on many review sites and a 2023 J.D. Power score of 847 on a 1,000-point scale, it is evident that the company satisfies many of its customers. However, rankings and ratings only provide a part of the picture.

When studying the company’s offerings, it is essential to assess the specific insurance products and services that are relevant to your business. Travelers provides a range of coverage options tailored to various industries and specializes in evolving with changes in the technology sector.

In reviewing Travelers commercial insurance, it is clear that there is room for improvement, but the company still ranks above the industry average. This information should help businesses make well-informed decisions regarding their insurance needs.

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