Acuity Mutual Trucking Insurance for Semis Review: Expert Insights

We receive free products to review and participate in affiliate programs, where we are compensated for items purchased through links from our site. See our disclosure page for details.
Written By Randall Henson
In This Roundup
Our Team of Trucking Industry Veterans has been working to improve the Fleet management and trucking industry for over a decade with hands on knowledge of what it takes to run your business quicker, easier and more profitably. We work with leading brands to find the best tools for each business.

Acuity Mutual Insurance is a notable provider of commercial truck insurance for semi-trucks, offering comprehensive coverage tailored to the unique requirements of truckers and trucking businesses. With a solid reputation built on excellent ratings and accessible customer service, the company has become a top choice for many businesses that rely on trucks to keep their operations running smoothly. In this review, we will delve into the features, benefits, and factors to consider when opting for Acuity Mutual’s trucking insurance for semi-trucks.

Some of the most common and vital coverages offered by Acuity include commercial auto, cargo, workers’ compensation, general liability, and excess liability. Additionally, the company provides specialized coverages that can be customized to fit your trucking needs. Acuity’s motor carrier toolbox is an added bonus, designed to simplify the insurance process and ensure you receive the support and protection you require.

Factors such as your business’s industry, location, gross sales, number of employees and/or payroll, policy limits, endorsements, deductibles, experience, and claims history will contribute to the cost of your commercial insurance policy with Acuity. With the peace of mind that comes from a provider offering a variety of coverage options and superior financial strength, Acuity Mutual’s trucking insurance for semi-trucks is worth considering as you navigate the search for the right insurance plan for your business.

Overview of Acuity Mutual Insurance

Acuity Mutual Insurance is a well-established insurance carrier offering various insurance policies to businesses and individuals since 1925. The company’s headquarters are located in Sheboygan, Wisconsin, and its services include commercial truck insurance for semi-trucks. Acuity sells property and casualty insurance through its subsidiary, Acuity, A Mutual Insurance Company.

Acuity offers comprehensive commercial truck insurance coverages, including commercial auto, cargo, workers’ compensation, general liability, and excess liability insurance. The company also provides specialized coverages tailored to the needs of truckers through its motor carrier toolbox.

In terms of financial strength, Acuity Mutual Insurance has been recognized for its stability over the years. Its strong financial position is reflected in its ratings from A.M. Best, a leading credit rating agency that assesses the financial health of insurance companies. Acuity’s A.M. Best rating is an important consideration for policyholders seeking confidence in the company’s ability to meet its financial obligations and pay claims.

Overall, Acuity Mutual Insurance offers a well-rounded and reliable insurance option for semi-truck owners and operators.

Trucking Insurance Basics

Trucking insurance is essential for businesses that utilize semi-trucks, as well as independent truck drivers. It plays a significant role in protecting trucking businesses, their employees, and cargo during accidents or unforeseen incidents. There are various types of coverage involved in trucking insurance, which are crucial for small businesses and commercial trucking companies alike.

One of the primary components of trucking insurance is commercial auto coverage. This policy is designed specifically for trucks, semi-trucks, and other large commercial vehicles. It encompasses liability, comprehensive, and collision insurance for any damages sustained by the truck itself, covering repair costs and property damage.

Cargo insurance is another crucial aspect of trucking insurance, as it covers the goods being transported by the truck. This policy is particularly important for businesses that deal with hazardous materials, valuable items, or perishable goods. In case of any damage to the cargo during transportation, the cargo insurance will reimburse the policyholder for the loss, ensuring that the trucking business does not suffer financial setbacks.

General liability insurance is a fundamental aspect of trucking insurance for small businesses. This coverage offers protection against third-party claims due to bodily injury, property damage, or advertising injury, which may arise from various business-related activities. This policy safeguards trucking businesses from potential lawsuits and financial loss.

The different types of coverage offered in trucking insurance policies vary from provider to provider, and may include additional coverages such as:

  • Medical payment coverage
  • Uninsured/underinsured motorist coverage
  • Rental reimbursement
  • Tow coverage following a loss
  • Loan/lease gap coverage
  • Combined truck/trailer/cargo deductible

When selecting trucking insurance, it is crucial for businesses to account for their unique needs and ensure that the policy they choose provides adequate protection for their operations. By taking into consideration factors like cargo type, the value of equipment, and the geographic area of operation, trucking businesses can select a suitable trucking insurance policy that best fits their requirements.

Acuity Mutual Insurance is one such provider that offers comprehensive trucking insurance policies for semi-trucks. With over 45,000 insured trucks on the road, they provide coverage options like truckers’ enhancements with over 20 specifically designed coverages and motor carrier filings. By opting for a trusted provider like Acuity Mutual Insurance, trucking businesses can focus on their core operations while being protected by a reliable insurance policy.

Coverage Options and Policies

Acuity Mutual offers a range of coverage options for semi truck insurance to cater to the various needs of truck drivers and businesses. These options encompass several areas, such as:

  • Commercial Auto Insurance: This coverage protects truck drivers and businesses in the event of an accident or damage involving their trucks. It includes both bodily injury and property damage liability, ensuring that expenses related to injuries suffered by people and damage to third-party property are covered.
  • Property Insurance: Acuity offers property coverage for trucking businesses, which covers the physical assets of the business, such as office buildings and equipment.
  • Bodily Injury and Property Damage: These coverages are essential components of commercial auto insurance policies, providing protection against expenses incurred if a truck driver causes injury to another person or damages their property during an accident.
  • Collision: This coverage pays for the cost of repairing or replacing the policyholder’s truck if it’s damaged in an accident, regardless of who is at fault. Collision coverage includes a deductible, which is the amount the policyholder must pay out-of-pocket before the insurance company covers the remaining expenses.
  • Gap Coverage: Gap coverage helps cover the difference between the market value of a truck and the outstanding loan or lease value if the truck is totaled in an accident. Acuity offers this coverage to help policyholders avoid financial loss in such situations.
  • Excess Liability: Also known as umbrella insurance, this policy offers additional protection above and beyond the limits of standard commercial auto insurance policies. It helps cover larger claims and can provide extra protection in the case of a catastrophic accident.

In addition to these coverage options, Acuity offers customizable policies, allowing truck drivers and businesses to tailor their insurance coverage to suit their specific needs. Customers can choose between varying deductibles and coverage limits, ensuring that they have an insurance package that fits within their budget while providing adequate protection on the road.

Costs and Discounts

Acuity Mutual trucking insurance for semi-trucks offers a wide range of coverage options. The average cost for Acuity’s commercial insurance policies ranges from $39 to over $119 per month. Factors that affect the rates include industry, location, gross sales, employees, policy limits, endorsements, deductibles, and your business’s experience and claims history.

For leased owner-operators, the annual semi-truck insurance costs can be anywhere between $1,500 to $2,000. However, for owner-operators with authority, the prices can be higher, ranging from $8,000 to $12,500 each year. Keep in mind that these are general estimates, and your specific costs may vary based on your unique circumstances.

Acuity offers several discounts and ways to save on trucking insurance:

  • Multi-car discount: Insuring multiple vehicles under Acuity’s commercial auto insurance policy may help you save on overall costs.
  • Safety features: Equip your semi-trucks with safety devices and systems, such as GPS tracking or anti-lock brakes, to potentially lower your insurance premiums.
  • Driver Qualification: Hiring qualified and experienced drivers can also help you lower insurance costs. Ensuring your drivers maintain a clean driving record is essential.

While Acuity does not explicitly mention a good student discount for commercial trucking insurance, this type of discount usually applies to personal auto insurance policies. It’s always best to inquire with Acuity directly about any additional discounts or opportunities to save on your policy.

Remember that the most effective way to save on insurance premiums is to maintain a safe and responsible business operation. Invest in driver education, proper vehicle maintenance, and safety measures to help reduce the possibility of accidents and claims. This will ultimately improve your risk profile and contribute to lower insurance costs in the long run.

Claims Handling and Customer Service

Acuity Insurance handles claims promptly and aims to make the process as smooth as possible for policyholders. Claims can be reported by calling their dedicated phone line at 800.242.7666 or through their online portal. Acuity’s claims representatives make it a priority to contact the policyholders within 24 hours after the loss is reported.

Each claim is unique and requires a thorough evaluation based on its specific circumstances. Acuity focuses on collecting all the facts and resolving claims fairly, reflecting their commitment to providing excellent customer service.

In addition to handling claims efficiently, Acuity offers comprehensive customer service and support. Policyholders can pay their bills, file claims, or contact customer service all using the same phone number (800) 242-7666. Alternatively, they can also access these services online or through the Acuity mobile app.

Acuity strives to provide useful resources and assistance to their clients during the claims process, including:

  • 24/7 availability: Customers can report claims anytime, day or night, available 365 days a year.
  • Roadside assistance: Transportation and towing assistance for semis is available for policyholders, ensuring that they have help when they need it most.
  • Claims status updates: Policyholders can track the status of their claim online or using the mobile app, staying informed throughout the process.

Overall, Acuity Mutual focuses on providing comprehensive claims handling and excellent customer service to semi-truck insurance policyholders, ensuring a seamless experience that meets their unique needs.

Reviews and Ratings

Acuity Mutual offers trucking insurance for semi trucks and has received mixed reviews from its customers. Many clients appreciate the company’s excellent customer service, while others have reported higher-than-average premium rates.

Financial Strength Rating

Acuity Mutual maintains a strong financial position, ensuring reliability and stability for policyholders. They are able to cover claims and meet the needs of their customers.

Customer Satisfaction

A key aspect of Acuity Mutual’s reputation is their dedication to customer satisfaction. As a policyholder, you can expect personalized services and prompt responses from their well-reviewed customer service team. Customers have praised Acuity for their attentiveness and support in reviewing existing policies, recommending modifications, and addressing coverage gaps. This focus on customers contributes to a positive experience for both new and existing clients.

Better Business Bureau

Acuity Mutual has received a positive endorsement from the Better Business Bureau (BBB), reflecting their commitment to upholding ethical business practices and addressing customer concerns. Clients who had positive experiences often noted the company’s ability to understand their specific needs and provide tailored solutions.

Acuity Insurance Ratings

While Acuity Mutual receives praise for its customer service and commitment to clients, some customers have reported significantly higher premium rates compared to competitors. In some cases, drivers pay double for the same coverage, leading to mixed overall ratings. Despite these higher rates, the company offers a variety of discounts and options to mitigate costs for clients.

By considering all aspects of Acuity Mutual’s trucking insurance offering, including reviews, ratings, financial strength, customer satisfaction, and additional factors such as the Better Business Bureau, customers can make informed decisions about whether this provider is right for their needs.

Comparing Competitors

When evaluating Acuity Mutual’s trucking insurance for semis, it’s essential to compare it with some of its key competitors in the market. These competitors include Progressive, The Hartford, Sentry, Travelers, and Nationwide.

Progressive is one of the most prominent auto insurance providers in the United States. They offer customized policies for commercial trucks, including coverage for liability, physical damage, and cargo. Progressive has a strong track record and competitive pricing, making it a popular choice among trucking businesses.

The Hartford is known for its experienced and reputable insurance services. As mentioned in the search results, it is considered one of the top semi truck insurance companies for 2023. The Hartford offers comprehensive coverage options and has a strong reputation for excellent customer service.

Sentry Insurance stands out for its customized services that meet the specific needs of trucking businesses. They offer tailored coverage options to ensure that clients receive a policy that suits their unique requirements. Sentry also has a solid financial rating (A+) from A.M. Best, indicating excellent financial stability.

Travelers Insurance is a well-established insurance company that provides commercial truck insurance policies. They offer comprehensive coverage options and are known for their commitment to customer service. Like Acuity Mutual, they have a strong financial rating, which is essential when considering the stability and reliability of an insurance provider.

Nationwide is another major player in the auto insurance industry. They offer comprehensive coverage options for commercial trucks, including liability, physical damage, and cargo. Nationwide has a vast network of agents across the United States, making it easy for customers to find support and service in their local area.

In addition to these competitors, there’s Tivly, which takes a more innovative approach by working with over 200 insurance providers, matching businesses with the one that best fits their needs. Tivly connects its clients to knowledgeable agents to help them navigate the complex process of finding the best insurance coverage.

Comparing these competitors with Acuity Mutual Insurance can provide valuable insights into which provider might be the best fit for a specific business’s trucking insurance needs. Factors such as coverage options, pricing, financial stability, and customer service should all be considered when making a decision.

Additional Services and Options

Acuity Mutual Insurance offers a wide range of services and options to cater for different needs in the trucking industry. Here’s a breakdown of some of their offerings.

Commercial Auto Insurance: Acuity provides comprehensive commercial auto insurance for various types of businesses. This coverage includes liability, medical payments, uninsured motorists, and physical damage, which is essential for semis and trucks.

Construction: Acuity offers construction insurance, which covers contractors and construction businesses. They provide coverage for many different contractor types, from small businesses to large contracting companies, ensuring everyone in the industry is well-protected.

Contractors: Acuity has a specialization in contractor-related risks, offering tailored insurance solutions for contractors in various fields, including electrical, plumbing, landscaping, and HVAC. They understand the specific requirements of these businesses and offer insurance plans that cater to their needs.

Tow Trucks: Acuity provides specialized coverage for tow truck operators, ensuring that their equipment, employees, and the vehicles they transport have adequate coverage. They understand the unique challenges faced by tow truck operations and provide insurance solutions to match.

Business Insurance: Acuity offers an array of business insurance options, including general liability, workers’ compensation, and commercial property insurance. They cater to various industries, including trucking, making them a reliable choice for business owners.

Car Insurance: While Acuity offers trucking insurance, it’s worth mentioning that they also provide car insurance options. Even though this may not be applicable to semis, it’s a useful fact to know if you have a fleet of cars alongside your trucks.

Small Business Insurance: Acuity understands the unique needs of small businesses and provides tailored insurance products that cater to their specific industry requirements. This includes businesses in the trucking sector, ensuring that small operations have the right coverage.

Commercial Insurance: Acuity’s commercial insurance products cater to a variety of industries. Their coverage options include commercial auto, workers’ compensation, and commercial property, which are relevant to trucking companies.

Acuity insurance provides reliable and specialized coverage options for businesses involved in various industries, including trucking. Their products cater to the specific needs of different types of businesses, ensuring comprehensive coverage suitable for each industry.

Choosing an Independent Agent

When considering Acuity Mutual Trucking Insurance for semis, it’s essential for business owners to partner with an independent insurance agent. An independent agent can provide unbiased advice on the best insurance options tailored for your specific needs. They represent multiple insurance carriers, including Acuity, and utilize their expertise to guide you in making the right decision.

Trusted Choice is a reliable platform for finding an ideal independent insurance agent. With a vast network of agents across the country, Trusted Choice ensures that you can find an agent located near your area of operation. Furthermore, they assist you in identifying agents who specialize in the type of business you are involved in, such as trucking insurance for semis.

There are several benefits of working with an independent insurance agent when searching for Acuity Mutual Trucking Insurance:

  • Expertise: Independent agents possess vast knowledge of the insurance market, allowing them to provide you with the best advice regarding policy coverage, limits, and pricing.
  • Saves time and effort: With their extensive knowledge and connections, independent agents can streamline the insurance shopping process, saving you time and effort in finding the right policy for your business.
  • Personalized service: Independent agents are dedicated to understanding your unique needs and recommending appropriate coverage. They are available to handle claims and insurance concerns, making the process seamless and stress-free.

To get the most out of your Acuity Mutual Trucking Insurance, it is crucial to choose an independent insurance agent who understands your specific requirements, has relevant industry experience, and can provide personalized advice. By doing so, you can safeguard your business against potential risks and ensure its long-term success.

Common Issues and Final Thoughts

Acuity Mutual has been in the trucking insurance business for over 40 years, catering to different types of vehicles and businesses. They offer various coverages, including commercial auto, cargo, workers’ compensation, general liability, and excess liability. However, while the company receives good customer service reviews, some issues still persist.

Complaints: As with any insurance company, Acuity is not immune to customer complaints. Some customers have experienced delays in their claims process or have been dissatisfied with the company’s handling of their claims.

Insurance Fraud: The trucking industry is susceptible to insurance fraud, which can impact rates and coverage. While Acuity does not specifically mention technology or tools to combat fraud, it is crucial to maintain transparency and accuracy in records to help prevent such issues.

Repair Shop: Clients may encounter difficulties in finding a reliable repair shop that’s endorsed by Acuity. Ensuring you choose a reputable repair shop that meets Acuity’s standards can alleviate any problems in this regard.

Sales & Doing Business: When acquiring Acuity Mutual trucking insurance, clients should thoroughly research their insurance options to ensure they’re obtaining the ideal coverage for their business needs. Also, maintain clear communication with Acuity representatives to avoid misunderstandings.

Financial Stability: Acuity has a strong financial standing, allowing trucking businesses to feel confident in the company’s ability to provide sufficient coverage. They have high rankings through AM Best and the Better Business Bureau (BBB).

Collision Insurance & Personal Injury Protection: Although Acuity offers various coverage options, clients must ensure that they have adequate collision insurance and personal injury protection tailored to their specific business requirements.

Staff & Support: Acuity has a skilled staff that is dedicated to customer service. Their website claims a 95% customer claims satisfaction rate, which speaks to their competence. Nonetheless, customers should maintain open communication with Acuity representatives to resolve any issues or grievances efficiently.

In conclusion, Acuity offers a wide range of insurance options and has strong financial stability. However, it is crucial for prospective clients to do thorough research and communicate with Acuity’s staff whenever necessary to address any issues and ensure seamless coverage for their trucking business.

Leave a Comment

Biz Owners: You May be Eligible for up to $26k Per Employee Kept During Covid